Deliveries & Returns
Once your order has been placed a member of our sales team will be in touch to confirm a delivery date convenient to you. Lead times may vary subject to stock allocations.
Delivery charges: Minimum order delivery charges are applicable to certain products, please call your local depot for more information. Online orders are subject to a £10 delivery charge for orders under £250 ex Vat and Free delivery over £250 ex vat. Please note these delivery charges apply to web orders only and charges may be different in store.
Delivery restrictions: We offer a home delivery & direct to site service from our all depots across Sussex, Hampshire, Surrey & Kent. Please note we are currently unable to facilitate online orders for delivery or collection from our OTBS depot, please contact OTBS directly to arrange delivery. Please see the below table for our full list of delivery postcodes.
|Aldershot||GU1, GU2, GU3, GU4, GU7, GU8, GU9, GU10, GU11, GU12, GU14, GU15, GU16, GU17, GU18, GU24, GU26, GU30, GU35, GU51, GU52, RG27, RG29|
|Alresford||GU32, GU33, GU34, SO20, SO21, SO22, SO23, SO24|
|Bognor||BN12, BN13, BN16, BN17, BN18, PO21, PO22, RH20|
|Brighton||BN1, BN2, BN3, BN11, BN14, BN15, BN41, BN42, BN43, BN50, BN51, BN52, BN88, BN99|
|Burgess Hill||BN5, BN6, BN44, BN45, RH15, RH16, RH17, RH18|
|Chichester||PO10, PO18, PO19, PO20, GU27, GU28, GU29, GU31|
|Gosport||PO12, PO13, PO14, PO15, PO16, PO17, SO31, SO32|
|Horsham||RH1, RH2, RH3, RH4, RH5, RH6, RH7, RH8, RH9, RH10, RH11, RH12, RH13, RH19|
|Lewes||BN7, BN8, BN9, BN10, BN20, BN21, BN22, BN23, BN24, BN25, BN26, BN27, TN20, TN21, TN22, TN32, TN33, TN34, TN35, TN37, TN38, TN39, TN40|
|Portsmouth||PO1, PO2, PO3, PO4, PO5, PO6, PO7, PO8, PO9|
|Rudgwick||GU5, GU6, RH12, RH14|
|Southampton||SO14, SO15, SO16, SO17, SO18, SO19, SO30, SO40, SO43, SO50, SO51, SO52, SO53|
|Tunbridge Wells||TN1, TN2, TN3. TN4, TN5, TN7, TN10, TN11, TN12, TN13, TN14, TN15, TN17, TN18, TN19|
Please note delivery times may vary depending on stock availability within depots.
In-stock items: Delivery within 3 working days.
Out of stock items: Delivery within 14 working days. Delivery may be quicker than this but is dependant on stock locations and order times. A member of staff will be in touch with you after your order is placed to give you a more accurate lead time.
Delivery terms and conditions
1.1 Delivery of the Goods shall be made by you collecting the Goods at our premises at any time after we have notified you that the Goods are ready for collection or if some other place for delivery is agreed by us, by us delivering the Goods to that place.
1.2 Any dates quoted for delivery of the Goods are approximate only and we shall not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be of the essence unless previously agreed as such by us in writing. We may deliver the Goods in advance of the quoted delivery date upon giving you reasonable notice.
1.3 Where the Goods are to be delivered in installments, each delivery shall constitute a separate contract and our failure to deliver any one or more of the installments in accordance with these Conditions or any claim by you in respect of any one or more shall not entitle you to treat the Contract as a whole as repudiated.
1.4 If we fail to deliver the Goods for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar goods to replace those not delivered over the price of the Goods.
1.5 Where we are to deliver goods:
1.5.1. delivery will be as near to the place where you require delivery to be made as, in our absolute discretion, a safe hard road permits. In all other circumstances we will not accept any liability (except in respect of death or personal injury caused by our negligence) for any damage caused by the vehicle or driver;
1.5.2. you shall be responsible for the unloading and storing of the Goods and we shall not be liable for any damage that occurs in the course of unloading. A maximum period of two hours is allowed for the purpose of unloading each vehicle (unless we otherwise agree in writing) and if the unloading period for any reason extends beyond two hours you will be charged on a time and cost basis at our current rates from time to time in force;
1.5.3. where we in our absolute discretion determine that mechanical handling or cranage is appropriate such facilities must be provided by you and at your cost on site to facilitate the unloading of Goods from the delivery vehicles; and
1.6 If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault) then, without prejudice to any other right or remedy available to us, we may:
1.6.1. store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage; or
1.6.2. sell the Goods at the best price readily obtainable and (after deducting all reasonable delivery, storage, selling and administrative expenses) account to you for the excess over the price under the Contract or charge you for any shortfall below the price under the Contract.
1.6.3. in relation to Goods to which clause 3.5 applies and after 6 months of storage pursuant to 6.6.1 we reserve the right to dispose of the Goods, if necessary by way of destruction and will set-off against any price paid under the Contract all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by us in connection with your order or our storage and/or destruction of the Goods.
We want you to be happy with your purchase, however if you change your mind you can return it to us. We will take back any items that are in a resellable condition within 14 days of purchase.
You can either:
- Return it to your local with proof of purchase
- Arrange collection by emailing us at email@example.com with your order number and product details
The return of perishable items (i.e. cement, plaster) will not be accepted.
*Please note that our minimum charge for this collection service is 15% of the order value and may be more depending on your location and product type. Once the products have been returned, you will be refunded within 7 days.